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Most MMOs suffer from launch issues and Black Desert Online is no exception although this time it’s not population problems.
The problems have been to do with character names getting mixed up on the Sernedia server and pre-order items not appearing for users after they have been claimed. Daum have been on the case to resolve these and will be providing compensation to anyone affected as mentioned in this post.
Compensation:
Target:
• All users that created a character between 08:00 UTC – 12:00 UTC in either server (Edan, Orwen, Uno) and logged in via SERENDIA channel!
Compensation Items:
• 10x GM’s Apology Tier 3 (1h)
–> Energy Recovery +1, Item Gain Chance +2,5%, Combat EXP +15%, Skill EXP +15%, Life EXP +15%, HP/MP Auto Recovery +15
• 1x Merv’s Palette (7 days)
–> Lets you access all dye colors that are available on that palette and dye your equipped armor freely. If your armor is already dyed with regular colors, you will have to use Bleach first to neutralize that color. Colors will return to original status once the palette expired.
As for the missing items, they say they are fixing it and all items will appear for players once the problem is resolved.
