Trading Standards has told IncGamers that anyone who buys a buggy game should be entitled to a refund or damages.
With the latest Black Ops patch posing more with the PS3 version of the game, and other titles such as Fallout: New Vegas also suffering from issues, many users would like to get their money back on these buggy games.
Speaking to IncGamers, Joint Lead Officer Sylvia Rook from the Trading Standards Institute said: “When consumers buy goods their rights are always against the retailer, so if there is a problem with a game, the consumer should return it to the retailer.
“The Sale of Goods Act 1979 (as amended) states that goods should be of satisfactory quality, fit for their purpose and as described. If the game is faulty, then the consumer should be entitled to a refund from the retailer (although it is not unreasonable for the retailer to return it to the manufacturer in order to ensure it is, indeed, faulty and it is not operator error, or a problem with the consumer’s computer).”
Rook added that users wanting a refund should stop using the game immediately, otherwise they may only be entitled to claim for damages.
“If consumers wish to exert their statutory rights, they should stop using the game immediately as if they continue to use it they might lose the right to reject it and might then be entitled only to damages,” Rook said.
“If the consumer wishes, they can also request a repair or replacement, but they don’t have to accept this if they do not want to.”