Developer Crema has just hit its Temtem player base with its first, and by no means final, batch of bans. According to the game’s Twitter account, almost 900 players received a permanent ban from the game.
Initially, Crema took a hardline approach that didn’t allow for any form of appeal to the bans. In a post on Twitter, Cream said, “Bans are final(;) we won’t answer or review any ban appeal. We’ve made 100% sure that every banned user is either a cheater or has abused exploits intentionally.”
Naturally, many players were upset by this approach. They weren’t protesting the bans, but the lack of a review system. What if someone were mistakenly banned? They would be unable to ever get their character and Temtem back. This is a concern for anyone who is thinking about spending money on the game.
Crema continued their hardline approach, stating it would continue to seek out and ban cheaters. Once again on Twitter, it assured players, “There’s no place in the Archipelago for cheaters.”
After this, Crema seemed to realize they were coming on a bit strong. No one wants cheaters in Temtem (or any game), but you can’t rule like a dictator. There must be room for justice. So, in a follow-up tweet, Crema tried to put players at ease.
The team spent all morning checking banned accounts and player accounts saying "they didn't do anything illegal". We re-checked over 100 accounts.
Every single one of them was a legit ban.
— Temtem (@PlayTemtem) February 3, 2020
Feeling justified in their actions, Crema posted a warning to Temtem players urging them not to trust cheaters. It suspects that cheaters seek more info about their bans to be able to avoid them in the future, which is probably true.
Crema then went on to reassure Temtem players that they would not be banned for finding a bug or an exploit. “Only players intentionally and repeatedly ABUSING exploits are banned,” said another tweet on Temtem’s Twitter account. They continued with, “If you play in a regular way you’re OK. We’ve made 100% sure before doing any bans and every data we’ve checked confirms that.”
A fair and just community
Despite being confident the bans issued were just, Crema ultimately decided to listen to the pleas of its community. One more tweet on the matter gave players who receive a ban a means to appeal them.
We've decided to review ban appeals, even though every single one of the ones we checked are legit. Like you said, having a "no appeal" policy is not good.
So, you can contact us on [email protected]
Put "Ban appeal" as the subject and include your ingame ID or username.
— Temtem (@PlayTemtem) February 3, 2020
We’ve been following Temtem closely since its launch and have a bunch of guides to help new and more experienced players in their journey across the Airborne Archipelago. You can check them all out at our Temtem guides hub. None of them are exploits, we promise.
