Consumers are protected when making most purchases. While Steam offers refunds for games with issues or less than two hours played, the good folks over at GOG are taking it one step further.
In a simplification of the refund process, consumers can now get their money back for recently purchased games for up to 30 days. This is regardless of any installation or time played.
The previous policy meant that a game could not be returned if it was already installed or launched. Only technical issues that prevented a game from being played could get you a refund. More importantly, the new and updated policy covers both early access titles and even pre-orders.
In contrast, Valve offers consumers a refund window of 14 days, but with the restriction of the two-hour playtime.
Such a consumer-friendly gesture from GOG is not without its issues. The refund policy could easily be abused by those looking to game the system.
We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games,” the company reiterated about the new policy. “We may refuse refunds in such individual cases.”
So if you are thinking of buying a game, finishing it in less than 30 days, and getting a refund, think twice.
There is little doubt that this is a great move for the company and its consumers. However, whether that will push the competition to match the new policy is a whole other matter.
GOG operates a marketplace that is starkly different from the likes of Steam and the Epic Games Store. Its focus is largely on indie and older games, with few blockbuster new releases. The fact that these classics are what people are always looking for will likely not see consumers rushing to get refunds.