If you tuned into the live stream as they reached the Kickstarter goal for Star Citizen, there was continuous concern over whether the Roberts Space Industries site could handle the load. Some users did have difficulty in pledging cash or changing their pledges due to the site crashes which was unfortunate for all parties.
In anon the RSI site, the development team extend their gratitude to fans who have backed the Star Citizen project to the tune of well over $6 million. The update also announces a pledge “grace period” for those who experienced difficulty with the RSI site and this will run through this weekend.
“In the aftermath of some of the craziest 48 hours we’ve ever experienced it’s become clear that there’s a sizable number of people that were unable to pledge, or adjust their pledges due to the difficulties with the RSI site. Many people tried repeatedly over the weekend, only for the site to crash at various points during the check out. Some people switched to Kickstarter, but there were also a large number of people that Kickstarter wasn’t an option and so they have been left high and dry. The focus of our campaign was, from day one, involving the fans and trying to give them as many options to support us as possible. The last thing we want to do is punish any of you, and so we have decided to adapt our plans and offer a grace period for all current members of the RSI community.
If you have a membership, regardless of whether you have previously purchased a tier, you will be able to pledge at the current prices through this weekend. We will keep the limited add-on ships available through that time for everyone who tried to purchase one but wasn’t able. Everything will switch to the new pricing structure on Monday November 26th”
RSI has also released their “pledge” to the community now the funding is over and this and the promise to “deliver the game you expect”.
“We, the Star Citizen team at Cloud Imperium, hereby promise to deliver the game you expect. You, the tens of thousands of pledgers, have allowed us to cut out the big publisher and build the game on our terms. To let us focus on quality free of the pressure to deliver by a certain financial quarter. To nurture a new original IP. To put fun ahead of shareholder profits.
We, the Developer, intend to treat you with the same respect we would give a publisher. You will receive regular updates about the progress of the game. We will do a show and tell for each major milestone. Your voice will be heard and represented in our development docs and our feature wish list. You will see art and video and learn about how we intend to implement gameplay mechanics well before the rest of the world. The website will be updated and the community will be maintained. Though the limitations of technology may slow us, we will always do the best for you: if it breaks, we will fix it.
There may be delays and there may be changes; we recognize that such things are inevitable and would be lying to you if we claimed otherwise. But when this happens, we will treat you with the respect you deserve rather than spending your money on public relations. When we need to change a mechanic or alter something you believe should be in the game, we will tell you exactly why.
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Your support over the past month has been incredible. You’ve done your part, and we will now do our utmost to live up to your expectations. We will build you the game you are dreaming about.
Chris Roberts and the Cloud Imperium Team”