If you’re trying to log into Diablo 4 to play crossplay with your friends but it isn’t working, there is a logical explanation. Here’s exactly why crossplay isn’t working in Diablo 4.
How to fix crossplay in Diablo 4
You’re probably experiencing crossplay not working in Diablo 4 when a new season begins or a big update rolls out. This is because, for some reason, when Blizzard rolls out their patches for Diablo 4, they do it on PC first and then consoles.
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To keep things running smoothly, Blizzard temporarily disables crossplay when patches get rolled out because if a PC player who already has the patch is playing with a console player waiting for the patch, they won’t have a seamless experience. When crossplay is disabled in this way, you’ll be able to play and do everything you normally do, you’ll just have to wait to play with your friends on other platforms.
Usually, when patches get rolled out, there are some hotfixes that need to be ironed out in the moment. This also delays the amount of time crossplay is disabled for. Once the new patch is fully fleshed out on PC, console players get the patch and can then Blizzard enables crossplay.
From what I’ve seen, it usually takes from 12 to 24 hours for Blizzard to turn Diablo 4 crossplay back on when a patch arrives. It’s a bummer this has to happen, but it kind of makes sense when you think about their reason.
During the time that crossplay is disabled, there’s nothing you can do on your end to fix it. This is strictly a Blizzard issue and it’ll work itself out with time. If you really want to experience the new content with your friends on other platforms, I recommend waiting a few hours or a day to hop in. That’ll give you enough time for Blizzard to fix Diablo 4, roll out the patch for all platforms, and enable crossplay.
