July 1st, 2015

ArenaNet amend Guild Wars 2 Heart of Thorns pre-orders

ArenaNet amend Guild Wars 2 Heart of Thorns pre-orders

Last week we posted about the backlash surrounding the pricing and what was on offer with the Guild Wars 2 Heart of Thorns pre-orders and today they have amended what’s included.

Veteran Guild Wars 2 players didn’t feel like they were getting value for money with the expansion because the based game was being thrown in for free. Great for new players but not brilliant for veterans. ArenaNet has now clarified what is happening with anyone who purchased the base game recently and also the much talked about extra character slot that veteran players were hoping for.

The update explains:

“For all players who purchased the Guild Wars 2 core game from our website and registered it between January 23, 2015 and June 16, 2015 in anticipation of Guild Wars 2: Heart of Thorns, we will automatically refund what you paid for the core game should you decide to pre-purchase Guild Wars 2: Heart of Thorns from our website or in-game store any time through July 31, 2015. If you take advantage of this refund and pre-purchase Guild Wars 2: Heart of Thorns, all of your current account progress will be kept intact. We’ll provide further details on when refunds will be processed in the next couple weeks as we set up this process.

“If you purchased the core Guild Wars 2 game from our website and registered it between January 23, 2015 and June 16, 2015, and you no longer want to play Guild Wars 2, we will refund your core game purchase price and close your account provided you make the request by July 31, 2015. Please contact our Customer Support team to make this request.

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“If you purchased the core game from a third party, we are unable to provide a refund. However, if you registered the core game between January 23, 2015 and June 16, 2015 and upgrade it by prepurchasing any Guild Wars 2: Heart of Thorns edition before Guild Wars 2: Heart of Thorns‘ launch, we will add one additional character slot to your Guild Wars 2 account. The process of delivering your additional character slot will be the same as described above. If you would like a refund, you will need to contact that third party, as refunds are dependent on their policies and rules.”

Good to see that player concerns had not fallen on deaf ears and that extra slot is now being added along with refunds.

To clarify what’s included ArenaNet has released this “unboxing” video.



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