Daybreak has just split their zombiw survival title H1Z1 into two separate games which was announced earlier this month. On the 17th the game became H1Z1: Survive and H1Z1: King of the Kill and not everyone was pleased with Daybreak’s change of direction.
According to Steam users who have been trying to get refunds prior to the game splitting into the two separate releases, refunds had been denied. Now refunds are being granted by Steam even if a players had hundreds of hours of gameplay under their belt with the original game. The normal Steam refund rule is that if you’ve played more than a couple of hours you can request a refund within 14 days.
H1Z1 owners now have both the new games listed in the Steam Library and each one comes with its own price tag of £14.99. However, if an owner wants to take advantage of this refund opportunity they can’t refund one of the new games and not the other, both have to be refunded. This makes sense because the refund would be for the original single purchase.
If H1Z1 has not panned out as you’d hoped, or having the game being split in two is not how you envisioned it, then now is the perfect time to claim back the money on the original purchase.
It looks like Steam is making H1Z1 a special case as it goes against their usual refund terms.