Microsoft is offering pro-rated refunds to customers because they have announced upcoming changes to Xbox Live policies. The company announced yesterday that Netflix, Twitch, and other streaming services will be free to all console owners following an update next month.
Those who wish to cancel their memberships at that time will receive a pro-rata refund relative to the cancellation date and the end of the subscription. Free and trial memberships aren’t eligible. Refunds will take six to eight weeks to process before you can get them. In order to request the refund, visit the Xbox contact page after the June update goes live changing the paywall. For more on FAQ go here to Support on Xbox.com