Last night’s problem with the caching system on Steam which dished out user information has now been resolved. A statement was finally released in the original support thread which appeared yesterday evening.
“Steam is back up and running without any known issues. As a result of a configuration change earlier today, a caching issue allowed some users to randomly see pages generated for other users for a period of less than an hour. This issue has since been resolved. We believe no unauthorized actions were allowed on accounts beyond the viewing of cached page information and no additional action is required by users.”
Great to hear this has all been cleared up but once again the response from Valve comes after the event and not during. This always has users speculating about the cause and safety of the Steam’s systems.
It’s probably about time Valve came up with a better way to tell Steam users directly about problems as they happen and not rely on the community to spread the message which usually gets twisted along the way with cries of “hacked” and “I lost everything” when in fact nothing super sinister has happened.
Displaying user information to unauthorised persons is a serious matter but don’t expect an apology from Valve, they’ll be wanting to makes sure they are covered legally.
We have also updated the original story to convey this message.